Support
Help with the Bright Canoe web, iPhone, iPad and Android apps.
Email support
Questions, bugs or account help.
support@brightcanoe.com videocamBook a walkthrough
Get a live demo or help setting up your account.
Book a demoFrequently asked questions
How do I sign in to the mobile app? expand_more
Use the same Google account or email you use on brightcanoe.com. Your calendar, clients and settings sync automatically between the web, iPhone, iPad and Android apps.
My bookings or calendar aren't showing up expand_more
Pull down to refresh, then sign in on the web and check that your Google Calendar or Outlook connection is still active in Settings. Reconnecting the calendar fixes most sync issues.
How do I set up the AI receptionist? expand_more
Sign in to your Bright Canoe dashboard on the web and open the AI receptionist settings to choose a phone number, add your services and hours, and set which bookings need your approval. Calls and booking requests then appear in Inbox & Requests in the app.
How do clients sign waivers on my iPad or tablet? expand_more
Open Agreements & E-Sign, choose the agreement, then tap Sign on iPad Now and hand over the device. The signed copy is saved to the client's record.
I'm not getting notifications expand_more
Make sure notifications are allowed for Bright Canoe in your device settings, then sign out and back in to refresh your device registration.
How do I delete my account and data? expand_more
Sign in at brightcanoe.com/settings and choose Delete Account. This permanently deletes your account, cancels any subscription and releases your AI receptionist phone number. You can also email support@brightcanoe.com from your account email and we'll delete it for you. See our Privacy Policy for details on what data is removed.