These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Bright Canoe ("we," "our," or "us"). By accessing or using Bright Canoe's website, application, and services (collectively, the "Service"), you agree to be bound by these Terms. If you disagree with any part of these Terms, you must immediately stop using the Service.

1. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms.

2. Description of Service

Bright Canoe is an AI-powered scheduling and productivity platform. The Service includes, but is not limited to:

Calendar management and availability scheduling
Personalized booking pages and meeting links
AI-powered pre-meeting intelligence briefings and contact research
Email analysis and communication insights
Meeting recording, transcription, and AI-generated summaries
Multi-channel notifications (email, SMS, Telegram, WhatsApp)
Client management and booking history
Schedule analytics and wellness insights

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration and Security

To use the Service, you must create an account using Google Sign-In. You agree to:

Provide accurate and complete information during registration.
Maintain the security of your account credentials and not share them with third parties.
Notify us immediately at support@brightcanoe.com of any unauthorized use of your account.
Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that we reasonably believe are compromised or being used in violation of these Terms.

4. Google API and Third-Party Integration Terms

The Service integrates with third-party platforms to provide its core features. By connecting these integrations, you agree to the following:

A. Google Calendar and Gmail

You explicitly authorize us to access your Google Calendar to read and write events for the purpose of scheduling and conflict detection.
You explicitly authorize us to access your Gmail to read email metadata and content for the purpose of generating AI-powered meeting briefings and communication insights.
Our use of Google API data is subject to the Google API Services User Data Policy, including the Limited Use requirements.
You may revoke these permissions at any time via your Google Security Settings or through our integrations settings.

B. Video Conferencing

If you connect a video conferencing service, you authorize us to create and manage meeting links on your behalf.
Your use of video conferencing services is subject to their respective terms of service.

C. Messaging Integrations

If you connect SMS, Telegram, or WhatsApp, you authorize us to send and receive messages on your behalf for booking notifications, meeting reminders, and intelligence briefings.
You are responsible for ensuring that your use of messaging notifications complies with applicable laws in your jurisdiction.
You may disconnect any messaging integration at any time from your integrations settings.

D. SMS and Mobile Messaging Terms

By providing your phone number and opting in to receive SMS messages from Bright Canoe (via our online booking forms, meeting confirmation pages, or account notification settings), you agree to these Mobile Messaging Terms:

Program Description: Bright Canoe sends transactional SMS notifications, including appointment booking confirmations, schedule reminders, cancellation or rescheduling alerts, and waitlist availability notices.
Message Frequency: Message frequency varies depending on your appointment scheduling activity and notification preferences.
Opt-Out: You can cancel the SMS service at any time by texting STOP to any message. After texting STOP, you will receive a confirmation message that you have been unsubscribed, and no further messages will be sent to your mobile device. To resume receiving messages, reply START or re-enable SMS in your account settings.
Help and Support: If you experience issues or need assistance, reply HELP to any message, or contact our support team at support@brightcanoe.com.
Rates and Charges: Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, please contact your wireless provider.
Carrier Disclaimer: Wireless carriers (including but not limited to AT&T, T-Mobile, and Verizon) are not liable for delayed or undelivered messages.
Privacy & Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Complete SMS Terms: For the full CTIA and 10DLC compliance disclosures, please review our dedicated SMS Terms & Conditions page.

5. AI Features Disclaimer

The Service utilizes artificial intelligence to provide scheduling suggestions, draft communications, analyze schedules, research contacts, generate meeting summaries, and provide wellness insights.

No Guarantee of Accuracy: AI-generated content is experimental and may contain errors, inaccuracies, or omissions. You acknowledge and agree that Bright Canoe is not liable for missed meetings, incorrect booking times, scheduling errors, inaccurate briefings, incorrect contact information, or any other errors caused by AI-generated output.
Human Review Required: You are solely responsible for reviewing all actions proposed or performed by the AI—including email drafts, meeting summaries, contact research, rescheduling proposals, and wellness assessments—before relying on or acting upon them.
No Professional Advice: AI-generated insights, wellness scores, and burnout assessments are informational only and do not constitute medical, legal, financial, or professional advice.
Contact Research: Our AI may research your upcoming meeting contacts using publicly available information. The resulting briefings may be incomplete, outdated, or inaccurate. You agree not to make consequential decisions based solely on AI-generated contact research.

6. Meeting Recording and Transcription (Scribe)

The Scribe feature allows you to record and transcribe meetings. By using Scribe, you acknowledge and agree to the following:

Consent and Notification: You are solely responsible for obtaining consent from all meeting participants before recording. Many jurisdictions require all-party consent for recording conversations. You must notify all participants that the meeting is being recorded and obtain their consent where required by law.
Compliance with Laws: You agree to comply with all applicable federal, state, and local laws regarding recording conversations, including but not limited to wiretapping and eavesdropping statutes. Bright Canoe is not responsible for your failure to obtain required consents.
Storage and Processing: Meeting audio is temporarily processed by our recording provider and stored in secure cloud storage associated with your account. Transcripts and AI-generated meeting notes are stored in your account until you delete them.
Accuracy: Transcriptions and AI-generated meeting notes may contain errors. You are responsible for reviewing and verifying all transcriptions and summaries before distributing or relying on them.

7. SMS and Messaging Terms (TCPA Compliance)

If you enable SMS notifications, the following terms apply:

Consent: By enabling SMS, you provide your express written consent to receive transactional text messages from Bright Canoe, including booking confirmations, meeting reminders, meeting notes, and intelligence briefings.
Message Frequency: Message frequency varies based on your booking activity.
Opt-Out: You can opt out at any time by replying STOP to any message. Reply START to re-subscribe. You may also disconnect SMS from your integrations settings.
Costs: Standard message and data rates from your wireless carrier may apply. Bright Canoe is not responsible for any charges from your carrier.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Guest SMS: If your guests opt in to receive SMS notifications during the booking process, you acknowledge that messages will be sent on your behalf. Guests may opt out at any time by replying STOP.

8. Subscriptions, Payments, and Refunds

A. Subscription Plans

The Service offers free and paid subscription tiers. Paid features are billed in advance on a recurring basis (monthly or annually).
By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
Plan features and pricing are subject to change. We will notify you of material changes before they take effect.

B. Add-On Purchases

Certain features (such as additional recording hours) may be available as one-time purchases. These are non-recurring charges and are consumed as used.

C. Cancellation

You may cancel your subscription at any time from your account settings.
If you cancel, you will retain access to paid features until the end of your current billing period.
Downgrades take effect at the start of the next billing cycle.

D. Refunds

Subscription fees are generally non-refundable. However, if you believe you have been charged in error, please contact us at support@brightcanoe.com and we will review your request on a case-by-case basis.

E. Client Payments

If you use the Service to collect payments from your clients (e.g., for coaching or consulting sessions), all payments are processed by our third-party payment processor.
We are not a bank, financial institution, or money services business. You agree to our processing fees as displayed at the time of transaction.
You are responsible for any tax obligations arising from payments you receive through the Service.

9. Content Ownership and Intellectual Property

A. Your Content

You retain ownership of all content you provide to or create through the Service, including your profile information, booking rules, and meeting notes. By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store your content solely for the purpose of providing the Service to you.

B. AI-Generated Content

Content generated by our AI features (including meeting summaries, intelligence briefings, email drafts, and wellness insights) is provided to you for your personal or business use. We do not claim ownership of AI-generated content delivered to you. However, we make no guarantees regarding the originality, accuracy, or fitness for purpose of AI-generated content.

C. Our Intellectual Property

The Service, including its design, features, code, algorithms, trademarks, and documentation, is owned by Bright Canoe and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service or its AI models.

10. Booking and Guest Terms

When a third party ("Guest") books a meeting through your Bright Canoe booking page:

The Guest agrees to provide accurate information (name, email, phone number if applicable).
The Guest's information is shared with you (the host) and stored in our system for the purpose of managing the booking.
You are responsible for how you use Guest information you receive through the Service. You agree to handle Guest data in compliance with applicable privacy laws.
Guests who opt in to SMS notifications consent to receive transactional messages related to their booking only.

11. User Conduct

You agree not to use the Service to:

Send unsolicited spam, phishing, or scam booking links.
Harass, abuse, threaten, or harm any person.
Impersonate another person or misrepresent your identity.
Upload or transmit malicious code, viruses, or harmful content.
Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems.
Reverse engineer, decompile, or disassemble the underlying AI models or Service software.
Use the Service for any illegal or unauthorized purpose.
Violate the terms of service of any third-party platform integrated with the Service.
Use automated tools (bots, scrapers) to access the Service without our written permission.
Record meetings without obtaining required consent from all participants.

12. Account Termination and Suspension

We may suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms or if your use poses a risk to the Service or other users.
You may delete your account at any time by contacting us at support@brightcanoe.com.
Upon termination, your right to use the Service ceases immediately. We will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).
Provisions of these Terms that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will survive.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that:

The Service will be uninterrupted, error-free, or secure.
AI-generated content will be accurate, complete, or reliable.
Defects in the Service will be corrected.
Third-party integrations (calendar, email, video conferencing, messaging) will function without interruption or error.
Meeting recordings or transcriptions will be accurate or complete.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRIGHT CANOE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, data, or business opportunities.
Missed, double-booked, or incorrectly scheduled meetings.
Errors in AI-generated content, briefings, or meeting notes.
Unauthorized recording of meetings or failure to obtain required consents.
Failures or interruptions in third-party integrations.
Unauthorized access to or alteration of your data.
Any damages arising from SMS, Telegram, or WhatsApp message delivery failures.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Bright Canoe and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service.
Your violation of these Terms.
Your violation of any third party's rights, including privacy rights.
Your failure to obtain required consents for meeting recording.
Your misuse of Guest data or booking information.
Content you create, upload, or transmit through the Service.

16. Dispute Resolution

A. Informal Resolution

Before filing any formal legal action, you agree to first contact us at support@brightcanoe.com and attempt to resolve the dispute informally for at least 30 days.

B. Binding Arbitration

If the dispute cannot be resolved informally, you and Bright Canoe agree to resolve the dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Pennsylvania, USA, or at another mutually agreed location. The arbitrator's decision will be final and binding.

C. Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Bright Canoe.

D. Exceptions

Either party may bring a claim in small claims court if it qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law provisions.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. If we make changes that materially affect your rights, we will provide additional notice (such as via email or a prominent notice within the Service). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bright Canoe regarding your use of the Service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.

21. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Bright Canoe.

22. Contact Us

If you have questions or concerns about these Terms, please contact us at:

Bright Canoe
Email: support@brightcanoe.com